Rakwa POS is a product of Rakeen Software. Trade licence [Trade licence number]. VAT TRN [VAT TRN].
1. Who we are
Rakwa POS is a product of, and is operated by, Rakeen Software ("Rakwa", "we", "us"), [Registered address], United Arab Emirates. For the data in a customer's Rakwa workspace, the customer is the controller and Rakwa processes it on the customer's behalf (see the Data processing agreement). For website visitors, trial sign-ups and our own customer accounts, Rakwa is the controller.
We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations, and other laws that apply to us.
2. Data we collect
- Contact and account details: name, work e-mail, phone, company name, country and language you give us at sign-up or when you contact us.
- Billing details: company legal name, TRN, address and invoice history.
- Security and usage data: sign-in events, device and browser information, IP address, and logs needed to keep the service secure and reliable.
- Support data: messages, screenshots and, only with your consent, screen views during a support session.
Inside the product, customers may enter data about their staff and guests, such as names, phone numbers, loyalty activity, orders, attendance and payroll details. The customer decides what to enter and must have a lawful basis to do so.
3. How we use it
- To create and run trial and paid workspaces, and to provide support.
- To keep the service secure, detect abuse and fraud, and monitor reliability.
- To bill, keep accounting records and meet tax and legal duties.
- To tell you about changes to the service, and, where you agree, about new features.
4. Legal bases
We rely on performance of a contract, your consent where required (for example marketing messages), our legitimate interests in running a secure service, and legal obligations such as tax record keeping.
5. Sharing and subprocessors
We do not sell personal data. We share it only with service providers that help us host, secure, send messages for and support Rakwa, under contracts with confidentiality and security duties, and with integrations a customer chooses to connect (for example delivery platforms or accounting software). We may disclose data where the law, a court or a regulator requires it.
6. Where data is stored
Cloud and hybrid workspaces are hosted with our infrastructure provider. In sovereign mode, workspace data stays on the customer's Branch Box and is not stored in the Rakwa cloud. Where data is transferred outside the UAE, we do so only as the PDPL allows.
7. Retention
We keep personal data for as long as needed to provide the service and meet legal duties, such as keeping tax records for the period UAE law requires, and then delete or anonymise it. Backups roll over on a fixed cycle.
8. Your rights
Subject to the PDPL, you may ask to access, correct, delete or restrict the processing of your personal data, object to processing, or ask for a copy in a portable format. Requests about data inside a customer's workspace are usually handled by that customer; we will pass them on. Write to privacy@rakwapos.com. You may also complain to the UAE Data Office.
9. Security
We use encryption in transit, per-company isolation in the database, role-based permissions, two-step verification and passkeys, audit logs and monitored backups. No system is perfectly secure, so please use strong sign-in methods and give staff only the access they need.
10. Changes
We may update this policy. We will post the new version here and, for material changes, tell customers in the console.
Last updated: 5 November 2026.